Based on feedback from more than 400 participating organizations, the 2026 Industry Insights Report explores what plan sponsors should expect from a high-value service-provider relationship. It examines the experiences associated with loyalty—including technology, reporting, expert support, ease of use and reliable execution.

The report translates the findings into practical considerations for evaluating providers and strengthening ongoing governance. Download it to explore industry benchmarks, recurring themes from client feedback and five best practices for measuring value and improving the sponsor experience.